Share
What is the true value of the service we get when buying something at a shop? It can be quite high when the shopping experience adds to the pleasure of the purchase, such as getting you out of the house, friendly sales staff and nice food next door. The value added can be particularly high when it informs our choice before making a purchase, such as trying on a pair of shoes. Some people will always want this kind of interaction. But for many, the option of shopping online is becoming more appealing due to lower prices and convenience. Even reluctant consumers are starting to be lured away from traditional retailers, particularly when they see so many products up to half or more of the price online.
Related documents
Between the Lines Newsletter
The biggest stories and the best analysis from the team at the Australia Institute, delivered to your inbox every fortnight.
You might also like
Research Reveals $1.2 Billion Profit from Food Waste
Australian food retailers make $1.2 billion in profit each year from selling food that households waste, according to new research from The Australia Institute.
Corporate Profits Must Take Hit to Save Workers
Historically high corporate profits must take a hit if workers are to claw back real wage losses from the inflationary crisis, according to new research from the Australia Institute’s Centre for Future Work.
Plastic packaging waste tax could raise billions
New research from the Australia Institute shows a European Union-style tax on plastic packaging could raise nearly $1.5 billion each year.